top of page

SHIPPING


At FELLFORS, we’re committed to getting your order delivered as smoothly and quickly as possible. Below is everything you need to know about how we handle shipping, so you can sit back and relax while your items make their way to you.

​

1. PROCESSING TIME
​

  • We aim to process all orders within 1-3 business days (Monday to Friday, excluding holidays). Once your order is ready to go, we’ll send you a confirmation email with the details.

​

  • Please note that during busy times (like sales or new drops), processing might take a little longer, but we’ll always keep you updated.

​

2. SHIPPING RATES AND DELIVERY ESTIMATES
​

  •  Shipping costs and delivery times depend on where you are, the weight of your order and what shipping option you choose at checkout.

​

  • We offer:

​

  1. Standard Shipping:
     

    Europe (2-7 business days).
    ​North America (5-15 business days).
    Rest of the World (7-20 business days).
     

  2. Express Shipping (currently unavailable).

​

  • You’ll see the shipping rates during checkout, so no surprises!

​

3. WHERE WE SHIP FROM
​

  • We ship globally from our warehouse in Portugal. Depending on where you are, shipping times may vary, but we’ll make sure your order is on its way as soon as possible.

 

  • Please double-check your shipping address before completing your order to avoid any hiccups.

​

4. CUSTOMS, DUTIES AND TAXES
​

  • Just a heads-up: any customs duties or taxes that apply to your order are your responsibility.

 

  • These fees depend on the regulations of your country, so make sure to check if you might incur any additional charges before placing your order.

​

5. ORDER TRACKING
​

  • Once your order ships, we’ll send you a tracking number so you can follow its journey. Just keep an eye on your inbox and use the tracking link to check the status of your package at any time.

​

6. SHIPPING ISSUES
​

We do our best to ensure everything goes smoothly, but if something goes wrong during shipping, we’re here to help!

​

  • Lost or Stolen Packages: Unfortunately, once your package is marked as delivered, we can’t be responsible for lost or stolen items. Please make sure your delivery address is safe and secure.

​

  • Delayed Shipping: Sometimes things take longer due to customs or carrier delays, but if your order seems to be taking too long, drop us a line, and we’ll look into it.

​​

7. RETURNS AND EXCHANGES
​

  • If something isn’t quite right with your order, no worries! Check out our Exchanges & Returns Policy for instructions on how to return or exchange your items.

bottom of page