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PRIVACY POLICY

 

1. INTRODUCTION

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  • FELLFORS respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make a purchase.
     

2. WHAT PERSONAL DATA WE COLLECT

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We may collect the following types of personal data:

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  • Identity Information: Name.

  • Contact Information: Email address, shipping and billing addresses.

  • Payment Information: Credit/debit card details (processed securely by third-party payment providers).

  • Technical Data: Cookies and similar tracking technologies.

  • Marketing Preferences: Your subscription to newsletters or promotional communications.

  • We currently do not collect IP addresses as part of our data processing.​
     

3. COOKIES AND TRACKING TECHNOLOGIES

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We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us with the following:

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  • Analytics: To track website usage and improve functionality.

  • Website Functionality: To remember your preferences and settings.

  • Advertising: To display targeted ads through platforms such as Facebook and Instagram.

  • User Experience: To enhance the overall functionality of our website.
     

4. MARKETING EMAILS

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  • FELLFORS will occasionally send marketing emails, newsletters, or promotions. However, you can easily unsubscribe from any future communications if needed.

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5. PAYMENT PROCESSING

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  • We use third-party payment processors (PayPal, Stripe, Google Pay, and debit cards) to handle transactions securely. We do not store your payment details on our systems.

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6. SHIPPING AND LOGISTICS

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  • We use CTT (Portuguese postal service) for sending parcels. Your shipping and billing information may be shared with CTT for delivery purposes.

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7. THIRD PARTY SERVICE

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We use third-party services for the following purposes:

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  • Website Analytics: Google Analytics to track website performance.

  • Advertising: Facebook Pixel and Instagram ads for targeted advertising.
     

8. DATA STORAGE AND SECURITY

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  • Customer data is stored securely using the basic Wix settings. We take reasonable measures to ensure the protection of your personal data, including SSL encryption for transactions.
     

9. CUSTOMER DATA RIGHTS

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  • You have the right to access or delete your personal data upon request. To exercise these rights, please contact us via our website’s contact form.
     

10. INTERNATIONAL REACH 

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  • While FELLFORS primarily targets customers in Europe, we also serve customers from North America and other parts of the world. We comply with relevant privacy regulations, including the GDPR for EU customers.
     

11. COOKIE CONSENT

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  • FELLFORS will implement a cookie consent banner on our website. You will have the option to accept or reject specific types of cookies, including those for analytics, advertising, and website functionality.
     

12. CONTACT INFORMATION

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  • If you have any questions or concerns about how we handle your personal data, please contact us via our website’s contact form.

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